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Terms and Conditions

These Terms and Conditions were last updated on
April, 2025
1. Definitions​

The definitions indicated in capital letters have the following meaning in these General Terms and Conditions:

1.1 Account: The personal registration with which the User accesses the Service, consisting of the User's name, e-mail address and password. If desired, the User can also fill in a Noory Nutrition Profile.

1.2 General Terms and Conditions: these general terms and conditions of the private limited liability company Verdi Food B.V., established at Villafloraweg 1, 5928SZ, Venlo, The Netherlands and registered under Chamber of Commerce number 70122296, also with the trade name Verdify.

1.3 Devices: the devices on which Content can be displayed, as stated on the Website(s).

1.4 Content: digital material published on the Website(s) and/or transmitted to the User on the basis of his Noory Nutrition Profile and/or nutrition information, such as text, images, photographs and films, which mainly relate to, but are not limited to, recipes, nutritional information and advice and health information and advice.

1.5 Service: service that enables Users to use Content from Verdi Food, solely for use in accordance with these Terms and Conditions.

1.6 User: the natural person who has concluded or wishes to conclude an Agreement with Verdi Food aimed at using the Service.

1.7 Agreement: the contract whereby Verdi Food grants the User access to the Service.

1.8 Privacy statement(s): one or both of Verdi Food's privacy statements, which can be accessed via [hyperlink privacy statement] (Verdify) and [hyperlink privacy statement](Swapmeals).

1.9 Verdi Food: the user of these Terms and Conditions.

1.10 Noory Nutrition Profile: nutrition profile of the user that Verdi Food generates based on information that the User makes available to Verdi Food for the purpose of generating personalized Content.

1.11 Website(s): one or both of Verdi Food's websites, which can be accessed via https://www.verdify.co.uk ("Verdify") and https://www.noory.com ("Noory")

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2. Applicability

2.1 These General Terms and Conditions apply to every offer made by Verdi Food and to any Agreement between Verdi Food and the User with respect to the Service.

2.2 Before an Agreement is concluded, Verdi Food makes the text of these General Terms and Conditions available to the User electronically in such a way that the User can easily store them on a data carrier. If this is not reasonably possible, Verdi Food will indicate, before an Agreement is concluded, where the General Terms and Conditions can be read electronically and that it will send a copy free of charge at the request of the User.

2.3 Verdi Food reserves the right to make changes to these General Terms and Conditions from time to time. The most up-to-date version of the General Terms and Conditions can always be consulted on the Website.

2.4 The nullity of any provision of these General Terms and Conditions does not affect the validity of the other provisions thereof.

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3. Offer and conclusion of the agreement

3.1 Offers by Verdi Food are without obligation, unless explicitly stated otherwise.

3.2 Verdi Food bases its offer on the data provided by or on behalf of the User. User cannot derive any rights from, or object to, an offer based on the incorrect or incomplete information provided by or on behalf of the User.

3.3 An Agreement regarding the Service is concluded by creating an Account via the Website(s).

3.4 Agreements are concluded for an indefinite period and can be cancelled at any time by deletion of the Account.

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4. Nutrition Profile

4.1 After the User has created an Account, the User can create a Noory Nutrition Profile in the manner described on the Website(s).

4.2 Only persons aged 18 years and older may create an Account.

4.3 User is responsible for keeping his/her login details secret from others and User will not grant others access to the Service using his/her Account. User is liable for all actions performed through his/her Account. As soon as the User suspects that his/her account and/or identity is being used unlawfully, the User must immediately inform Verdi Food thereof. In response, Verdi Food will block the User's Account and, at the user's first request, allow him/her to create a new Account.

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5. Execution of services

5.1 Verdi Food makes the Content available to the User after the User has created an Account.

5.2 If the User has created a Noory Nutrition Profile, the Content will be tailored to this Nutrition Profile as much as possible.

5.3 Verdi Food has the right to modify the Content at any time without informing the User in advance.

5.4 Verdi Food takes appropriate technical and organizational measures to secure the electronic transfer of data and ensures a secure web environment.

5.5 Verdi Food will process all personal data of the User in accordance with the applicable (inter)national laws and regulations for the protection of personal data and in accordance with the applicable Privacy Statement of Verdi Food.

5.6 Verdi Food will impose its obligations under Articles 5.4 and 5.5 on third parties it engages in the performance of its services.

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6. Liability and indemnifications

6.1 Verdi Food excludes any liability for direct and indirect damage in any way related to access to the Content and Website(s) or its inaccessibility, including but not limited to malfunctions, interruptions and damage to User Device, data or computer and telecommunications systems, except where these are the result of intent or deliberate recklessness on the part of Verdi Food.

6.2 Verdi Food pays continuous care and attention to the content and composition of the Content. If the User nevertheless believes that certain information is incorrect or complete, Verdi Food invites the User to make this known to Verdi Food customer service on info@verdifood.com by email, stating telephone number, after which Verdi Food will contact the User, if possible, within 24 hours of notification.

6.3 If and to the extent that Verdi Food is liable to the User for any damage suffered by the User, then this liability is limited to direct damage.

6.4 Without prejudice to the provisions of articles 6.1 – 6.3, the User is liable and indemnifies Verdi Food against all damages, (third parties) claims, liability or costs (including attorney's fees that Verdi Food has reasonably incurred) caused by:

  • deliberate recklessness or intent on the part of the User;

  • inaccuracies and/or incompleteness in the information provided by or on behalf of the User;

  • all other shortcomings in the fulfillment of the User's obligations under the law or general terms and conditions.

6.5 Without prejudice to the other rights vested in it, in the event of force majeure, Verdi Food has the right, at its option, to suspend the performance of the Service, or to dissolve the Agreement without judicial intervention, without Verdi Food being obliged to pay any compensation, unless this would be unacceptable in the given circumstances according to standards of reasonableness and fairness. Force majeure is understood to mean any shortcoming that cannot be attributed to Verdi Food, because it is not due to its fault, nor is it for its account under the law, a legal act or generally accepted views.

6.6 Medical and Nutritional Guidelines

The recipes and ingredient recommendations provided within the Noory app are developed with reference to established national dietary guidelines to promote general health and well-being. Specifically, we draw upon the following resources:

 

* The Eatwell Guide published by the UK National Health Service: https://www.nhs.uk/live-well/eat-well/food-guidelines-and-food-labels/the-eatwell-guide/

* The Richtlijnen Goede Voeding 2015 issued by the Dutch Health Council: https://www.gezondheidsraad.nl/documenten/adviezen/2015/11/04/richtlijnen-goede-voeding-2015

 

While these sources inform the foundation of our nutritional approach, the information provided is for general guidance only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Individual dietary needs may vary, and we recommend consulting a qualified healthcare professional for personalised medical advice.

 

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7. Intellectual property & license

7.1 The Content as well as the Website(s) are protected by intellectual property rights belonging to Verdi Food or to its licensors. User undertakes to respect these rights and to use the Service as well as the Website(s) only as agreed in these General Terms and Conditions.

7.2 By creating an Account for the Service of Verdi Food, an Agreement is created, whereby the User of Verdi Food receives a limited, non-exclusive, non-transferable, non-sublicensable license to view the Content in accordance with these Terms and Conditions, exclusively in a domestic circle (for personal and non-commercial use) on a Device or print.

7.3 Use of the Content other than as described in these General Terms and Conditions, including but not limited to commercial use, is not permitted, and is expressly reserved to the respective holder of the rights to the Content.

7.4 The User is not permitted to publish the Content, other than in a domestic setting, or to enable others to disclose or to record, copy, reproduce and/or deliver the Content in any way to a third party, or otherwise publish or distribute it via social media including Instagram, Facebook and Snapchat.

7.5 Partly because Verdi Food is co-dependent on its licensors for the provision of the Content and regardless of any other provisions in these General Terms and Conditions, Verdi Food reserves the right to change, suspend or delete (part of) the Content at any time. Neither Verdi Food nor the licensors of Verdi Food are liable to the User or third parties if Verdi Food exercises that right.

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8. Duration and termination of the agreement

8.1 The Services are offered for an indefinite period of time, unless the agreement is terminated earlier by implementing Article 8.2 or 8.3 below.

8.2 User may terminate the Agreement at any time without giving reasons by deleting the Account. Deletion of the Account makes use of the Service impossible with immediate effect.

8.3 Verdi Food may terminate the Agreement if the User does not comply with the provisions of these General Terms and Conditions, or Verdi Food deems it plausible that the User does not comply with them. In the event that Verdi Food terminates the Agreement towards a User, it shall inform the User in writing at the e-mail address known to Verdi Food and has the right to terminate the Service immediately.

8.4 Verdi Food will, at the request of the User, return all information and documentation it holds, including personal data, to the User upon termination of the Agreement. Personal data that is no longer necessary for the performance of the Agreement will be deleted in accordance with the applicable Privacy Statement.

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9. Applicable law and disputes

9.1 These General Terms and Conditions are exclusively governed by Dutch law.

9.2 Any disputes arising out of, or in connection with, the General Terms and Conditions and which cannot be settled by mutual agreement will be submitted to the competent court in Utrecht, The Netherlands.

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10. Content or services provided during the subscription period for direct Noory App subscribers

  • 3 or 12 month access to the Noory App with the following features:

    • Daily nutrient targets based on your profile

    • Daily menu aligned with your personal nutrient targets

    • Access to 1,000+  personalised recipes

    • Ability to track nutrition intake and progress towards targets




 

11. Re-subscription Policy

 

11.1 Eligibility for Re-subscription

Customers who have previously canceled or paused their subscription are eligible to re-subscribe at any time, subject to availability and the terms below.

11.2. How to Re-subscribe

You can re-subscribe by:

  • Logging into your account and selecting the “Re-subscribe” or “Reactivate” option.

  • Contacting our support team at info@noory.com for assistance.

11.3. Pricing and Plans

  • Re-subscription will be subject to the current pricing and plan structure at the time of reactivation.

  • Any legacy pricing or grandfathered plans from previous subscriptions may not be available.

11.4. Billing and Payment

  • Your billing cycle will restart from the date of re-subscription.

  • Payment will be charged immediately upon reactivation unless a trial or promotional period applies.

11.5. Promotions and Discounts

  • Promotions or discounts may not apply retroactively to re-subscriptions unless explicitly stated.

  • New user discounts are not available for re-subscribing users.

11.6. Data Retention (If Applicable)

  • Account data, preferences, and usage history may be retained for up to [e.g., 90 days] after cancellation.

  • After this period, we may permanently delete data, and it may not be recoverable upon re-subscription.


 

12. Complaints Policy

We are committed to providing high-quality services and maintaining a positive relationship with all our end users. We recognize, however, that sometimes things may go wrong. This policy outlines how you can raise a complaint and how we will handle it.

12 .1 Purpose

  • Provide a clear and fair process for handling complaints.

  • Ensure complaints are dealt with in a timely, respectful, and effective manner.

  • Learn from feedback to improve our services.

 12.2 Scope

This policy applies to all individuals and organizations who interact with our services.

 

12.3. What is a Complaint?

  • A complaint is an expression of dissatisfaction about:

  • The standard or quality of a service we provide.

  • The behavior or actions of our staff.

  • The handling of a previous complaint.

12.4. How to Make a Complaint

 

 12.5. How We Handle Complaints

  • Acknowledgment:  We will acknowledge receipt of your complaint within [e.g., 2 business days].

  • Investigation:  Your complaint will be reviewed by the appropriate team or manager. We may contact you for further information.

  • Response:  We aim to provide a formal response within [e.g., 10 business days]. If it will take longer, we will keep you informed.

  • Resolution:  If the complaint is upheld, we will take appropriate steps to resolve the issue and prevent recurrence.

 12.6. Confidentiality

All complaints will be handled sensitively and in accordance with our privacy policy. Your information will only be shared with those directly involved in resolving the issue.

 

13. Cancellation policy

 

This cancellation policy outlines the process, terms, and conditions for canceling services, bookings, or subscriptions with us.

 

13.1 How to Cancel

Cancellations must be made by one of the following methods:​

 

Please include your full name to help us process your cancellation efficiently.

 

 13.2. Notice Period

 

  • Subscriptions: Cancellations must be received at least 24 hours before the next billing cycle to avoid being charged.

 

 13.3. Fees and Refunds

  • Full Refunds will only be refunded if the system is technically not working and is not fixed within 3 - 5 working days. 

 

13.4 Termination by Us

We reserve the right to cancel services for reasons including but not limited to:

  • Non-payment

  • Breach of terms

  • Misuse or abuse of our platform or team

 

13.5 Contact Us

If you have any questions about this policy or need help with a cancellation, please contact us at info@noory.com


 

14. iOS Noory App Terms of Use


14.1 For iOS Noory App subscribers, the following Apple Terms of Use apply:  Standard Apple Terms of Use (EULA)

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